Service Isn't Optional!
Something I've recently been noticing, for one reason or another, is quality service, or lack of it, whenever I am acting as the "customer" in daily interactions. I've noticed that what sticks with me after I leave a business, especially a restaurant, isn't the food or the stuff they had there, it's the service. I really thought about this recently after some friends and I went out to eat at a local bar and grill called Shiloh's . I noticed that I couldn't, and still can't, remember exactly what I had to eat, but what I do remember is that my iced tea was never empty and our waitress, though busy and not overly talkative, was pleasant and always kept our drinks filled. Though I'm sure my food there was good, that's not what will bring me back there. What will bring me back is knowing that as a customer they took care of my friend's and I, even though it was a busy Friday night in a college town. I was sure to reward the waitress...